Terms & Conditions

We provide residential and commercial cleaning services in the Greater Austin, TX area, including routine, deep, move-in/move-out, vacation rental, commercial, post-construction, post-event, and specialty cleaning. The exact scope of work is confirmed in writing (email or text) before service begins. Anything not listed in that confirmed scope is not included.

Quotes are based on the information you provide about square footage, condition, and service type. If conditions at the property materially differ — heavier soil, hoarding conditions, added rooms, or added tasks — we will notify you and provide a revised price before continuing. Quotes are valid for 30 days unless stated otherwise.

A booking is confirmed once we provide a date, arrival window, and price in writing. Arrival times are windows, not exact times; traffic, weather, and prior jobs may shift arrival. We will contact you if we are running significantly late.

You are responsible for providing safe, lawful access to the property at the scheduled time, along with running water, electricity, and reasonable climate control. If we cannot access the property, or the property is unsafe to work in, the visit may be treated as a same-day cancellation (see Section 6).

• Payment is due upon completion of service unless other terms are agreed in writing.
• Recurring clients may be invoiced per visit or on an agreed billing cycle.
• Accepted payment methods are communicated at booking.
• Past-due balances may pause future service until resolved, and may incur a reasonable late fee where permitted by Texas law.
• Returned or failed payments may incur a processing fee.

• Please cancel or reschedule at least 24 hours before your arrival window.
• Cancellations inside 24 hours, lockouts, or no-access visits may be charged up to 50% of the service price to cover reserved crew time.
• We may reschedule for severe weather, illness, or unsafe conditions at no penalty to you.

If something in the agreed scope was missed, contact us within 24 hours of service with details. We will return to correct the specific items at no additional charge where reasonably possible. Re-cleans are limited to the originally agreed scope and do not include refunds for completed work outside that window.

We supply our own professional products and equipment unless you request that we use products you provide. If you provide products or ask us to use a specific method, you accept responsibility for the results of that product or method on your surfaces. Please tell us in advance about delicate finishes, allergies, or scent sensitivities.

For the safety of our team, we do not perform:

• Biohazard, mold remediation, sewage, or crime-scene cleanup
• Pet or human waste beyond routine litter and minor accidents
• Heavy lifting of furniture or appliances, or work requiring tall ladders
• Exterior window, roof, gutter, or pest-control work
• Cleaning around active insect or rodent infestations

Please secure cash, jewelry, firearms, and irreplaceable or fragile items before service. We are not responsible for pre-existing damage, normal wear, loose or improperly mounted fixtures, or items that fail during ordinary cleaning. Report any suspected damage within 24 hours of service so we can investigate.

We are pet-friendly, but please secure animals that may be anxious around unfamiliar people or equipment. We may pause or end a visit if an animal presents a safety risk; that visit may be billed as a same-day cancellation.

Our cleaners and contractors are engaged by She Means Clean Co. You agree not to hire or directly engage a member of our team for cleaning services outside of us during your service relationship with us and for 12 months afterward.

We carry business insurance appropriate to our services. To the fullest extent permitted by law, our total liability for any claim related to a service is limited to the amount paid for that service. We are not liable for indirect, incidental, or consequential damages, including lost income or lost property value.

Website content, including text, images, and our logo, is owned by She Means Clean Co and may not be copied or reused without permission. Pricing shown on the site is an estimate guide, not a binding offer, and may change. You agree not to misuse the site, submit false information, or attempt to disrupt its operation.

By submitting a form or using our chat, you consent to be contacted by phone, text, or email about your request. Information you provide is handled as described in our Privacy Policy.

When you give us your mobile number on a form, in our chat, or by text, you agree to receive text messages from She Means Clean Co at that number. These are the details:

• What we send: quote replies, booking confirmations, arrival-window and reschedule updates, crew-on-the-way notices, invoice or payment reminders, and occasional service offers.
• How often: message frequency varies and depends on your booking activity.
• Cost: message and data rates may apply. We do not charge for text messages; your mobile carrier may.
• Consent is not required to buy: agreeing to texts is never a condition of booking or receiving service. You can always call or email us instead.
• Carriers: mobile carriers are not liable for delayed or undelivered messages.
• Privacy: we do not sell or share your mobile number or text content with third parties for their marketing.

How to opt out: reply STOP to any text message from us at any time. You will receive one confirmation message and then no further texts. You may also opt out by emailing support@shemeanscleanco.com or calling (512) 710-2060 and asking us to remove your number. If you opt out, we may still need to reach you by phone call or email about an active booking.

Need help? Reply HELP to any message, or contact us at the email or phone number above. To resume texts after opting out, text START to us or ask us to re-enable messages.

She Means Clean Co sends application-to-person (A2P) text messages through a registered 10DLC campaign. For carrier compliance, this is exactly how consent is collected and used:

• Brand: She Means Clean Co, Austin, TX — (512) 710-2060, support@shemeanscleanco.com.
• How we collect opt-in: you check the separate, unchecked SMS consent box on our quote form at shemeanscleanco.com/contact, or you text us first. Consent is never bought, sold, shared, rented, or assumed from a phone number alone.
• Exact opt-in language shown on the form: "Do you agree to receive text messages from She Means Clean Co sent from (512) 710-2060? Message frequency varies and may include appointment reminders, service or order information, scheduling and arrival updates, invoice or payment reminders, and occasional promotional messages. Message and data rates may apply. Reply STOP at any time to end or unsubscribe. For assistance, reply HELP or contact support at (512) 710-2060." The customer then selects one of two unchecked options: "Yes, I agree to receive text messages from She Means Clean Co sent from (512) 710-2060." or "No, I do not want to receive text messages from She Means Clean Co." A link to our Privacy Policy is shown directly beneath for details on how we handle your information.
• Message types: customer care and transactional messages about your quote, booking, schedule, crew arrival, and invoices.
• Frequency: varies based on your booking activity; typically a few messages per service.
• Cost: message and data rates may apply from your carrier. We charge nothing for texts.
• Opt-out: reply STOP at any time. Help: reply HELP, email support@shemeanscleanco.com, or call (512) 710-2060.
• No mobile data sharing: mobile opt-in information and phone numbers are not shared with third parties or affiliates for marketing purposes. Data is used only to deliver the messages you requested, and only with our messaging providers acting on our behalf.
• Carriers: mobile carriers are not liable for delayed or undelivered messages.

Full details on data handling are in our Privacy Policy.

We may update these Terms & Conditions from time to time. Updates take effect when posted, and the "Last updated" date above will change. The terms in effect at the time of your booking apply to that service.

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Travis County, Texas. If any provision is found unenforceable, the remaining provisions stay in effect.

Questions about these terms? Reach us any time:

• Email: support@shemeanscleanco.com
• Phone: (512) 710-2060
• Address: Austin, TX