Privacy Policy

We collect the information you choose to provide when you fill out our quote or contact form, including:

• Name, email address, and phone number
• Service address and property details
• Service type and preferred contact method
• Any additional details you share about your cleaning needs

We also collect limited technical information automatically when you visit our site, such as your browser type, device type, IP address, and the pages you view. This helps us keep the site secure and improve your experience.

We use your information to:

• Respond to quote requests and service inquiries
• Schedule, perform, and follow up on cleaning services
• Communicate with you by your preferred contact method
• Maintain and improve our website and customer experience
• Protect against fraud, abuse, and security risks

We do not sell, rent, trade, lease, or otherwise transfer your personal information to any third party for their own use, marketing, advertising, or monetization — ever. This includes your name, email address, phone number, service address, property details, and anything you tell us about your home or business. We do not participate in data brokerage, lead resale, or list sharing of any kind.

We also will not transfer your information to another company as part of a sale, merger, or reorganization of our business without first notifying you and, where required by law, obtaining your consent.

For clarity: no consumer data collected through this website or during service is transferred, disclosed, licensed, or made available to any third party for that party's own commercial benefit, under any circumstance, with or without payment.

We collect personal information only when you choose to give it to us. Before you submit our quote, contact, careers, or chat forms, you must check an opt-in box confirming that you consent to She Means Clean Co collecting and using the details you shared for the purpose of responding to your request and providing service. We do not pre-check that box, and we do not process form submissions without it.

• Your opt-in covers only the purposes described in this policy — it is never treated as consent to sell, rent, or transfer your data.
• Marketing texts and emails are separate and optional; consent to them is never required to book service.
• You may withdraw your consent at any time by emailing support@shemeanscleanco.com or calling (512) 710-2060. We will stop using your information for those purposes and delete it on request, except where we must keep records by law.

We share your information only in these narrow situations:

• Service providers we rely on — website hosting, email delivery, scheduling, and payment processing — and only the minimum information they need to perform that task for us. They act on our instructions, are bound by confidentiality obligations, and may not use your information for their own purposes.
• Our cleaning team — the assigned cleaner or contractor receives only the details required to complete your service, such as address, access instructions, and scope of work.
• When the law requires it — to comply with a valid legal request, or to protect the safety, rights, or property of our clients, our team, or the public.

We never share your information with advertisers or unrelated businesses.

Everything our team sees or learns while working in your home or facility is treated as confidential. That includes access codes, alarm codes, key locations, household routines, security camera placement, business operations, documents, and anything of a personal nature.

• Every cleaner and contractor signs a confidentiality agreement before working with clients.
• Access codes and entry instructions are stored securely and shared only with the team member assigned to your property.
• We do not photograph, record, or post identifiable images of your property, belongings, or documents without your written permission.
• We do not discuss one client's home, business, or information with another client.
• Client information is never used for personal purposes by any member of our team.

Unauthorized sharing of client information is grounds for immediate removal from our team, and we take reports of it seriously.

Our website may use standard cookies and similar technologies to remember your preferences, keep the site secure, and understand how visitors interact with our pages. You can control cookies through your browser settings.

We take reasonable and appropriate steps to protect your information from unauthorized access, disclosure, loss, or misuse, including:

• Encrypted (HTTPS) transmission of everything submitted through this website
• Access limited to the people who need it to serve you — on a need-to-know basis
• Password-protected accounts and devices for systems holding client information
• Prompt deletion of sensitive details, such as access codes, when they are no longer needed
• Confidentiality agreements with every employee, contractor, and vendor

If we ever become aware of a breach affecting your personal information, we will notify you promptly and describe what happened and what we are doing about it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep your information only as long as needed to provide our services, respond to your requests, comply with legal obligations, and resolve disputes. If you would like us to delete your information, please contact us using the information below.

If you give us your mobile number, you agree to receive text messages from She Means Clean Co about your quote, booking, arrival windows, invoices, and occasional service offers. Message frequency varies, and message and data rates may apply. Consent to texts is never required to book service, and carriers are not liable for delayed or undelivered messages.

To stop texts, reply STOP to any message from us — you will get one confirmation and no further texts. Reply HELP for help, or email support@shemeanscleanco.com or call (512) 710-2060 to be removed. We never sell or share your mobile number or text content with third parties for their marketing. Full details are in our Terms & Conditions.

She Means Clean Co respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

• Data collection: We collect your name, email address, service or mailing address, and mobile phone number when you sign up for SMS updates. This information is collected through our website contact and quote forms, email, phone calls, service agreements, or booking and scheduling systems we use.
• Data usage: We use your data solely for sending appointment reminders, arrival windows, quote and service updates, invoices and payment notices, and occasional promotional offers from She Means Clean Co.
• Data security: We protect your data with secure, encrypted storage and access controls to prevent unauthorized access.
• Data retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
• Message and data rates may apply. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
• Messages are recurring, and message frequency varies.
• Help or stop: Contact She Means Clean Co at (512) 710-2060 or support@shemeanscleanco.com for HELP or to STOP receiving messages.
• Opt-out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to (512) 710-2060 or support@shemeanscleanco.com. After unsubscribing, you will receive a final SMS confirming you have unsubscribed, and we will remove your number from our list within 24 hours.
• You can send HELP for additional assistance, and you will receive a text including our phone number, email, and website. We are here to help you.
• Carrier non-liability: Carriers are not liable for any delayed or undelivered messages sent through our SMS service.
• Non-sharing clause: We do not share your data with third parties for marketing purposes. She Means Clean Co will not sell, rent, or share the collected mobile numbers.

You can choose not to provide certain information, though that may prevent us from fulfilling a quote request or service. You may also contact us to access, update, or delete the personal information we have about you, or to opt out of marketing communications.

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will remove it promptly.

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

For any privacy question or request — to see, correct, or delete your information, to opt out of texts or marketing, or to report a concern about how your information was handled — reach us directly: